From restaurants to retail, ...

... expertly-provided service can yield excellent customer satisfaction. The Hospitality Leadership Academy helps organizations develop talented employees, dazzle customers, and discern loyalty from both.

​The Academy offers an array of bespoke services, for both boutique business and name-brands. From leadership development courses and quality service training, to ad hoc management consulting, the Academy's team of acclaimed experience experts is at your service.

Tailored Leadership Development Programs

Successful service requires skilled leaders and strong culture. We offer proven leadership education, customized to the unique needs of your organization.

Consider our programs if you want to:

• Improve your team's dedication to your desired culture
• Welcome new managers to the responsibilities of leadership
• Develop systems for quality and accountability
• Practice coaching and positive techniques for team engagement

Bespoke Service Training Programs for Frontline Staff

To create smiling customers, service professionals need an array of soft skills. We offer service professionals best-practices, next-practices, and plenty of practice with the two. 

Consider our trainings if you want to:

• Increase customer satisfaction to build loyalty and referrals
• Develop staff members' skills with tools and techniques used by leading brands
• Empower teams for problem resolution and customer delight

Customer Experience Consulting

With a combined 40+ years of business management experience, the Academy offers our expertise to help your business improve operations and human resources.

​Consider our consulting if you want to:

• Map or blueprint your business operations to improve customer and employee experiences (with an eye toward your bottom line)
  
• Design service standards for consistency
  
• Improve the efficiency and effectiveness of service operations
• Evaluate organizational designs to foster success and accountability